We’ve been busy with bookings at the start of this term and fortunately we had some help in the form of Rebecca Smith, who was working with us during the week of the 14th January to 18th January. We arranged for her to experience a selection of our offers that included Visitor Services, our Post 16 Learning Programme and our Volunteer Handling tables.
But, I’ll let Rebecca tell you about her time here in her own words:
I am a PGCE student training to be a secondary school teacher, teaching Leisure and Tourism. During my one year course I am required to complete a one week alternative placement setting. I chose to complete mine at Manchester Museum. I have worked in all different aspects of the tourism industry but I have very limited knowledge of visitor attractions and Museums in particular.
My reasoning behind choosing the Museum was to gain more knowledge and understanding of how the Museum operates as a tourist attraction; however I have come away after only one week with so much more!
I was welcomed as part of the team and I was given the opportunity to get involved in all aspects of the museum from working with reception class on a Dinosaur Explorer session to working with the volunteers on the handling tables.
I particularly enjoyed planning and delivering the Travel and Tourism Master Class for a group of local college students. The Master Class was based on customer service. I was allowed the opportunity to walk around all the galleries and evaluate the provisions offered to different customer types. The students were then set a customer service critique task and gave presentations of their findings to myself, Cat Lumb and the Deputy Head of Visitor Services. The students really enjoyed their day and gave positive feedback. It was amazing to see the extent to which the educational team goes to ensure they give a positive experience to the school groups. All of the sessions are planned to challenge and stretch the students and allowing them the confidence to create their own response from the exhibitions. I had no idea how much work went on behind the scenes when putting together an educational visit.
I have gained a greater knowledge and appreciation for how the Museum operates and interacts with its visitors. One thing that has stood out during my time here is how all the staff members go above and beyond for their visitors. Nothing is too much trouble for the staff and they do everything they can to ensure the visitors go away happy.
All of the staff members are enthusiastic and passionate about their job roles and about the Museum itself. There is a positive atmosphere within the building and that was a pleasure to be around.
I have certainly achieved what I set out too and so much more. My love for teaching has been intensified as a result from my time at the Museum.
I look forward to returning to the Museum with my new students in the future!
Rebecca was fantastic at thinking on her feet and delivered an excellent tour for our Travel and Tourism students. Many comments were made by my colleagues on how approachable and friendly she was and therefore we would welcome her back anytime!
We wish her all the best with her future, and certainly would love to have her bring her future students to the Museum.